Refund & Return Policy – Attari Furniture

At Attari Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Return Policy carefully.

1. Return Eligibility

We offer a return and exchange policy valid for 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To qualify for a return:

  • The item must be unused, unassembled, and in the same condition as received
  • The product must be returned in its original packaging
  • Proof of purchase or order confirmation is required
  • The item must not be damaged due to misuse, mishandling, or improper installation

Please do not send returned items directly to the manufacturer.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order furniture
  • Gift cards or promotional vouchers
  • Downloadable software or digital products
  • Clearance, sale, or discounted items
  • Used, damaged, or altered products not caused by our error
  • Products without original packaging or proof of purchase
  • Certain personal care or hygiene-related items

3. Damaged or Defective Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos/videos of the product and packaging
  • A brief description of the issue

After verification, we may offer:

  • Replacement of the product
  • Repair service
  • Partial refund
  • Full refund (where applicable)

4. Refund Process

Once your returned item is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your bank or payment provider
  • Refunds are generally completed within 7–14 business days

5. Late or Missing Refunds

If you have not received your refund yet:

  1. Recheck your bank account or payment statement
  2. Contact your credit card provider or bank, as processing times may vary
  3. If the issue still persists, please contact our support team

📧 [email protected]

6. Sale & Discounted Items

Only regular-priced items are eligible for refunds. Products purchased during sales, promotional offers, clearance events, or discounts are generally non-refundable unless received damaged or defective.

7. Exchanges

We replace products only if they are defective, damaged, or incorrectly delivered.

To request an exchange, contact us at:

📧 [email protected]
📞 +91-9695291744

Approved exchanges must be shipped to the address provided by our support team.

8. Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the returned item.

If the gift was originally shipped to the purchaser, the refund will be processed to the original buyer.

9. Return Shipping

To return a product, please contact our support team for return instructions and the correct return address.

Return Shipping Terms:

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly delivered
  • Shipping charges are non-refundable
  • For high-value items, we recommend using a trackable shipping service or shipping insurance
  • We are not responsible for returned items lost during transit

10. Cancellation Policy

Orders may only be cancelled before dispatch. Once the product has been shipped, cancellation requests may not be accepted.

For cancellation requests, contact our support team immediately after placing the order.

11. Contact Us

Attari Furniture

📍 Faizabad Rd, Ismailganj, Kamta, Lucknow, Uttar Pradesh 226010

📧 [email protected]

📞 +91-9695291744

🌐 www.attarifurniture.in

For any questions related to refunds, returns, cancellations, or exchanges, please contact our support team using the details above.